Roger Martin
Nov 2, 2023

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James:

It has merit in that it much better than testing the past/what is operative. However, there is a yield loss from capturing opinion not behavior. A potential customer can say 'yes I will buy' and end up not buying. In fact that happens a lot. So it is helpful but has limitations.

Best,

Roger

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Roger Martin
Roger Martin

Written by Roger Martin

Professor Roger Martin is a writer, strategy advisor and in 2017 was named the #1 management thinker in world. He is also former Dean of the Rotman School.

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